Privacy Policy

Last updated: March 11, 2026

Scope and jurisdictions

This policy applies to Profitell websites, dashboard applications, APIs, and related services. We support users in Canada and the United States and process personal data in accordance with applicable privacy laws, including PIPEDA and substantially similar provincial laws in Canada, and applicable U.S. federal and state privacy laws.

Information we collect

• Identity and account information (name, email, phone, authentication metadata).
• Subscription and billing metadata (plan, status, invoices, payment provider references).
• Portfolio, watchlist, and configuration data that you create or import.
• Security and diagnostics logs (IP, device/browser signals, access logs, error logs).
• Cookie and analytics preference records and event-level usage telemetry when consented.

Legal bases for processing

• Contract: To provide the services you request.
• Legitimate interests: Platform security, fraud prevention, reliability, and product improvement.
• Consent: Optional analytics/marketing cookies and related measurement.
• Legal obligation: Compliance, recordkeeping, and lawful requests.

How we use data

We use data to operate your account, provide analytics and portfolio functionality, secure our systems, troubleshoot issues, enforce terms, and improve user experience. We do not sell personal information for monetary consideration.

Sharing and disclosure

We may share data with infrastructure, authentication, analytics, communication, and payment processors under contractual safeguards. We may also disclose information when required by law or to protect the rights, safety, and integrity of Profitell, our users, or the public.

International data transfers

Your data may be processed in jurisdictions outside your province/state or country. Where required, we use appropriate contractual and organizational safeguards for cross-border transfers.

Data retention

We retain data for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data category and legal requirement.

Your privacy rights

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of eligible data, subject to legal and operational constraints.
• Withdraw cookie-based consent using Cookie Settings at any time.
• Request portability or restriction/object to processing where legally available.

Children's privacy

Profitell is intended for adults. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

Contact

Privacy requests: privacy@profitell.com. Legal inquiries: legal@profitell.com.